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Terms & Conditions
WHEELS ON RENT - FZCO
Terms & Conditions
Last Updated: September 15, 2025
Wheelsonrent is a registered car rental marketplace in Dubai, UAE under the trade license of Wheelsonrent-FZCO. Our registered office is in Silicon Oasis, Dubai. These Terms & Conditions, along with our Privacy Policy, form the agreement between you (the customer) and Wheelsonrent for the services we provide in arranging and facilitating car rentals through our platform.
Definitions
- "You" refers to the main driver, the person paying for the rental, and/or the person making the booking.
- "We/Us" refers to Wheelsonrent.
- "Car Rental Company" refers to a licensed car rental provider that supplies vehicles to customers.
- While multiple individuals may be involved in a booking, only the main driver is our primary contact person.
Scope of Agreement
- These Terms apply to all bookings made through Wheelsonrent (website or direct).
- Each booking is also subject to the rental company's terms and conditions and the applicable laws of the UAE.
- By confirming a booking, you acknowledge that you have read, understood, and accepted these Terms.
Nature of Services
- Wheelsonrent is a booking facilitator and marketplace connecting customers with trusted car rental companies.
- We provide a seamless platform where rental partners list their vehicles, and customers can book easily at competitive prices.
- All bookings are subject to availability.
- We reserve the right to modify these Terms & Conditions at any time.
Booking & Payment
- Bookings may be confirmed instantly or may require rental company approval.
- Payment can be made online or directly to the rental provider, depending on the booking type.
- A booking is not final until confirmed by email or WhatsApp message from Wheelsonrent.
- If the selected car is unavailable, we will provide alternatives or issue a refund where applicable.
- Optional extras (child seats, GPS, additional drivers, insurance add-ons) may incur additional fees.
Documentation Requirements
- UAE Residents: Emirates ID + UAE driving license.
- Tourists: Passport, valid visa, and international driving license.
- Failure to provide correct documentation may result in refusal of the rental without a refund.
Accuracy of Information
- We strive to keep all details on our website and communications accurate.
- Wheelsonrent cannot be held liable for errors, omissions, or changes made by car rental companies.
- It is the responsibility of the car rental partner to review booking details and ensure all provided information is correct.
Payment & Fuel Policy
- A valid credit card in the main driver's name is required for payment.
- Cars must be returned as per the agreed fuel policy (same-to-same or full-to-empty, depending on provider).
Age & Driver Eligibility
- Minimum rental age: 21 years (may be higher for certain vehicles).
- Drivers must hold a valid license for at least 1 year.
- Additional driver fees may apply.
Amendments & Cancellations
- More than 48 hours before rental start: full refund.
- Less than 48 hours: minimum of 3 rental days will be charged.
- No-show: no refund.
- Amendments may alter the price. In some cases, a cancellation and rebooking may be required.
Vehicle Use and Restrictions
- Vehicles must be used in compliance with UAE traffic laws.
- Do not drive under the influence of alcohol or drugs.
- Do not drive outside UAE borders without written approval.
- Do not use the car for racing, off-road driving, or illegal activities.
- Do not allow unauthorized drivers to operate the vehicle.
- The renter is fully responsible for fines, damages, or legal violations during the rental.
- Vehicles must be returned in the same condition and with fuel levels as per policy. Failure to comply may incur additional charges.
Late Returns / Early Drop-offs
- Rentals are calculated in 24-hour blocks. Late returns, even by an hour, may incur additional charges or penalties.
- Early drop-offs do not entitle you to a refund.
Liability
- Wheelsonrent is not liable for indirect or consequential losses (e.g., loss of business, profits, or goodwill).
- Wheelsonrent is not liable for delays or cancellations caused by force majeure events (natural disasters, strikes, government restrictions).
- Our liability is limited to foreseeable losses arising directly from our breach of contract.
Insurance & Accidents
- All cars come with full insurance as required by UAE law.
- Additional insurance options may be offered by the rental provider.
- Wheelsonrent is not liable for accidents, damages, or disputes between you and the car rental company, but we will assist in resolution where possible.
- In case of an accident, the police and car rental company must be notified immediately. A police report is mandatory for insurance claims.
- Failure to follow procedures may void insurance coverage, making the renter fully liable.
Complaints & Support
- Contact Wheelsonrent Customer Support within 48 hours of any issues.
- We will liaise with the rental company to resolve matters.
Privacy Policy
- We collect personal information (name, contact, address, email, driver's license, Emirates ID, payment info) to process bookings, fulfil rentals, and comply with laws.
- Data may be collected directly, via cookies, or from third-party service providers.
Information is used to:
- Process bookings and payments
- Provide customer support
- Prevent fraud and ensure security
- Send promotional offers (SMS, WhatsApp, or email)
Information may be shared with:
- Payment processors
- Insurance providers
- Law enforcement (if required by law)
Governing Law
- These Terms are governed by the laws of the United Arab Emirates, under the jurisdiction of the courts of Dubai.