WHEELS ON RENT - FZCO

Terms & Conditions

Last Updated: September 15, 2025

Wheelsonrent is a registered car rental marketplace in Dubai, UAE under the trade license of Wheelsonrent-FZCO. Our registered office is in Silicon Oasis, Dubai. These Terms & Conditions, along with our Privacy Policy, form the agreement between you (the customer) and Wheelsonrent for the services we provide in arranging and facilitating car rentals through our platform.

Definitions

• "You" refers to the main driver, the person paying for the rental, and/or the person making the booking.
• "We/Us" refers to Wheelsonrent.
• "Car Rental Company" refers to a licensed car rental provider that supplies vehicles to customers.
• While multiple individuals may be involved in a booking, only the main driver is our primary contact person.

Scope of Agreement

• These Terms apply to all bookings made through Wheelsonrent (website or direct).
• Each booking is also subject to the rental company's terms and conditions and the applicable laws of the UAE.
• By confirming a booking, you acknowledge that you have read, understood, and accepted these Terms.

Nature of Services

• Wheelsonrent is a booking facilitator and marketplace connecting customers with trusted car rental companies.
• We provide a seamless platform where rental partners list their vehicles, and customers can book easily at competitive prices.
• All bookings are subject to availability.
• We reserve the right to modify these Terms & Conditions at any time.

Booking & Payment

• Bookings may be confirmed instantly or may require rental company approval.
• Payment can be made online or directly to the rental provider, depending on the booking type.
• A booking is not final until confirmed by email or WhatsApp message from Wheelsonrent.
• If the selected car is unavailable, we will provide alternatives or issue a refund where applicable.
• Optional extras (child seats, GPS, additional drivers, insurance add-ons) may incur additional fees.

Documentation Requirements

• UAE Residents: Emirates ID + UAE driving license.
• Tourists: Passport, valid visa, and international driving license.
• Failure to provide correct documentation may result in refusal of the rental without a refund.

Accuracy of Information

• We strive to keep all details on our website and communications accurate.
• Wheelsonrent cannot be held liable for errors, omissions, or changes made by car rental companies.
• It is the responsibility of the car rental partner to review booking details and ensure all provided information is correct.

Payment & Fuel Policy

• A valid credit card in the main driver's name is required for payment.
• Cars must be returned as per the agreed fuel policy (same-to-same or full-to-empty, depending on provider).

Age & Driver Eligibility

• Minimum rental age: 21 years (may be higher for certain vehicles).
• Drivers must hold a valid license for at least 1 year.
• Additional driver fees may apply.

Amendments & Cancellations

• More than 48 hours before rental start: full refund.
• Less than 48 hours: minimum of 3 rental days will be charged.
• No-show: no refund.
• Amendments may alter the price. In some cases, a cancellation and rebooking may be required.

Vehicle Use and Restrictions

• Vehicles must be used in compliance with UAE traffic laws.
• Do not drive under the influence of alcohol or drugs.
• Do not drive outside UAE borders without written approval.
• Do not use the car for racing, off-road driving, or illegal activities.
• Do not allow unauthorized drivers to operate the vehicle.
• The renter is fully responsible for fines, damages, or legal violations during the rental.
• Vehicles must be returned in the same condition and with fuel levels as per policy. Failure to comply may incur additional charges.

Late Returns / Early Drop-offs

• Rentals are calculated in 24-hour blocks. Late returns, even by an hour, may incur additional charges or penalties.
• Early drop-offs do not entitle you to a refund.

Liability

• Wheelsonrent is not liable for indirect or consequential losses (e.g., loss of business, profits, or goodwill).
• Wheelsonrent is not liable for delays or cancellations caused by force majeure events (natural disasters, strikes, government restrictions).
• Our liability is limited to foreseeable losses arising directly from our breach of contract.

Insurance & Accidents

• All cars come with full insurance as required by UAE law.
• Additional insurance options may be offered by the rental provider.
• Wheelsonrent is not liable for accidents, damages, or disputes between you and the car rental company, but we will assist in resolution where possible.
• In case of an accident, the police and car rental company must be notified immediately. A police report is mandatory for insurance claims.
• Failure to follow procedures may void insurance coverage, making the renter fully liable.

Complaints & Support

• Contact Wheelsonrent Customer Support within 48 hours of any issues.
• We will liaise with the rental company to resolve matters.

Privacy Policy

• We collect personal information (name, contact, address, email, driver's license, Emirates ID, payment info) to process bookings, fulfil rentals, and comply with laws.
• Data may be collected directly, via cookies, or from third-party service providers.

Information is used to:

• Process bookings and payments
• Provide customer support
• Prevent fraud and ensure security
• Send promotional offers (SMS, WhatsApp, or email)

Information may be shared with:

• Payment processors
• Insurance providers
• Law enforcement (if required by law)

Governing Law

• These Terms are governed by the laws of the United Arab Emirates, under the jurisdiction of the courts of Dubai.