Question 1

How do I rent a car on Wheels On Rent?

Accepted Answer

Simply browse available cars, choose your preferred one, select the rental period, and complete the booking online or via WhatsApp.

Question 2

Do you offer delivery of the rental car?

Accepted Answer

Yes, we offer delivery and pickup services across Dubai, Abu Dhabi, and other Emirates.

Question 3

Is insurance included in the rental?

Accepted Answer

Yes, basic insurance is included. You may opt for additional coverage at the time of booking.

Question 4

Is a security deposit required?

Accepted Answer

Yes, most rentals require a refundable security deposit. The amount depends on the car type.

Question 5

Do you offer hourly rentals?

Accepted Answer

Hourly rentals are currently not available. Our rentals start from 1-day minimum.

Question 6

How can I register as a vendor?

Accepted Answer

Vendors can register on our platform and choose a subscription plan. Once approved, they can start listing cars.

Question 7

What are the vendor subscription plans?

Accepted Answer

Basic AED 299/month for 5 listings, Premium AED 599/month for 15 listings, Elite AED 999/month for unlimited listings.

Question 8

Do you offer chauffeur services?

Accepted Answer

Yes, chauffeur services are available with selected vehicles. You can choose this option during booking.

Question 9

What is your cancellation policy?

Accepted Answer

Cancellations made 24 hours in advance are eligible for full refunds. Last-minute cancellations may incur charges.

Question 10

What payment methods do you accept?

Accepted Answer

We accept Cash, Credit Cards, and Online Payments.